This page provides staff contacts at CAFFSA. Below your will also find contacts for emergency assistance in South Australia, Australia, and other general contacts for non-emergency help.
Find a specific CAFFSA contact here, or use the inquiry form.
Key Staff Contacts:
Please note: These emergency contacts are for South Australia, Australia only.
For emergency assistance where life is threatened, call Ambulance, Police, or Fire Brigade on 000
To report Child Abuse call the Child Abuse Report Line [CARL] 13 14 78
For concerns about the immediate safety of a child within their family, call the Child Protection Crisis Line on 13 12 78
For 24-hour crisis support, call Lifeline Australia on 13 11 14
For information, advice and referral on mental illness, call 1800 18 7263 (1800 18 SANE) or visit Help Online
If you are a child or young person and need help and advice, call Kids Helpline on 1800 55 1800 or visit https://kidshelpline.com.au
Domestic Violence Helpline / (08) 9223 1188 or Free call 1800 000 599
To contact the Family Court of Australia – Adelaide / 1300 352 000
To contact the Sexual Assault Helpline / 1800 010 120
Young people with a care experience can connect with each other and many useful programs through the CREATE Foundation on 1800 655 105, or by visiting CREATE online
For advice on parenting, call Parentline on 13 22 89
For information about becoming a foster carer, visit How to become a Foster Carer
For other useful information, visit the Guardian for Children and Young People
COMPLIMENTS, FEEDBACK, & COMPLAINTS
Your feedback is important to us. CAFFSA places high value on feedback from its member agencies, stakeholders, clients, and the general public.
Encourages all feedback about how we carry out our business,
Takes a client-focussed approach to how we deal with complaints about our services,
Accepts feedback about our services verbally or in writing,
Records all formal and informal feedback received, and uses this to improve our business processes.
LODGING COMPLIMENTS, FEEDBACK, OR COMPLAINTS TO CAFFSA
CAFFSA offers various channels to lodge compliments, feedback, or complaints on our services, policies, or actions.
- Complete our external feedback form and email to firstname.lastname@example.org (mark – Confidential Feedback);
- Email the details of compliments, feedback, or complaint to email@example.com;
- Call Chief Executive Officer Rob Martin on 0438 821 918 to discuss personally; or
- Raise informal feedback with any CAFFSA staff or Board member during daily business.
Any complaints received will be taken seriously. Unless otherwise noted, a staff member will contact you within 5 working days of receiving your complaint. CAFFSA will investigate the complaint and will provide feedback to you within 14 workings days. Complaints will be resolved within 30 working days where possible. A response to urgent matters will generally be provided within 5 working days.
If you are not completely satisfied following CAFFSAs management of the complaint, you may seek independent external advice on the matter:
Ombudsman SA (08) 8226 8699
Equal Opportunity Commission (08) 8207 1977