Contact

This page provides staff contacts at CAFFSA. Below your will also find contacts for emergency assistance in South Australia, Australia, and other general contacts for non-emergency help.

Find a specific CAFFSA contact here, or use the inquiry form.

General contact:

Phone: 0438 821 918

Email

Twitter

Address:

Marjorie Black House (SACOSS Building)

47 King William Road

UNLEY  SA  5061

Key Staff Contacts:

Chief Executive Officer

Rob Martin

rob@childandfamily-sa.org.au

Communications and Membership Relations

Rebecca Paddon

rebecca@childandfamily-sa.org.au

Emergency contacts:

Please note: These emergency contacts are for South Australia, Australia only.

For emergency assistance where life is threatened, call Ambulance, Police, or Fire Brigade on 000

To report Child Abuse call the Child Abuse Report Line [CARL] 13 14 78

For concerns about the immediate safety of a child within their family, call the Child Protection Crisis Line on 13 12 78

For 24-hour crisis support, call Lifeline Australia on 13 11 14

For information, advice and referral on mental illness, call 1800 18 7263 (1800 18 SANE) or visit Help Online

Other help:

If you are a child or young person and need help and advice, call Kids Helpline on 1800 55 1800 or visit https://kidshelpline.com.au

Domestic Violence Helpline / (08) 9223 1188 or Free call 1800 000 599

To contact the Family Court of Australia – Adelaide / 1300 352 000

To contact the Sexual Assault Helpline / 1800 010 120

Young people with a care experience can connect with each other and many useful programs through the CREATE Foundation on 1800 655 105, or by visiting CREATE online

For advice on parenting, call Parentline on 13 22 89

For information about becoming a foster carer, visit How to become a Foster Carer

For other useful information, visit the Guardian for Children and Young People

 

COMPLIMENTS, FEEDBACK, & COMPLAINTS

Your feedback is important to us. CAFFSA places high value on feedback from its member agencies, stakeholders, clients, and the general public.

CAFFSA:

Encourages all feedback about  how we carry out our business,

Takes a client-focussed approach to how we deal with complaints about our services,

Accepts feedback about our services verbally or in writing,

Records all formal and informal feedback received, and uses this to improve our business processes.

CAFFSA aims to address complaints promptly, in a manner conducive to your circumstances, and which considers your rights and abilities. Complaints are valued and are an important aspect to improving our services. To view our privacy policy click here.

 

LODGING COMPLIMENTS, FEEDBACK, OR COMPLAINTS TO CAFFSA

CAFFSA offers various channels to lodge compliments, feedback, or complaints on our services, policies, or actions.

  • Complete our external feedback form and email to admin@childandfamily-sa.org.au (mark – Confidential Feedback);
  •  
  • Email the details of compliments, feedback, or complaint to admin@childandfamily-sa.org.au; 
  •  
  • Call Chief Executive Officer Rob Martin on 0438 821 918 to discuss personally; or
  •  
  • Raise informal feedback with any CAFFSA staff or Board member during daily business.

 

COMPLAINTS

Any complaints received will be taken seriously. Unless otherwise noted, a staff member will contact you within 5 working days of receiving your complaint. CAFFSA will investigate the complaint and will provide feedback to you within 14 workings days. Complaints will be resolved within 30 working days where possible. A response to urgent matters will generally be provided within 5 working days.

If you are not completely satisfied following CAFFSAs management of the complaint, you may seek independent external advice on the matter:

Ombudsman SA (08) 8226 8699

Equal Opportunity Commission (08) 8207 1977

 

Inquiry Form