Support
Child and Family Focus SA (CAFFSA) wants to ensure that you find the support you need. Below is a list of Organisations who can help you.
Get in Touch
0473 617 782
info@childandfamily-sa.org.au
Amplifying Voices
We give voice to children, young people, and families who need it most.
Support Services
Emergency Support
If you need immediate and urgent help, please call 000.
Your welfare and safety is of utmost importance. The Organisations listed here may not be able to respond to you straight away.
Advocacy/Complaints services
Commissioner for Aboriginal Children & Young People
The Commissioner is an independent, statutory role that undertakes a range of functions related to Aboriginal children and young people to promote the rights, development and wellbeing of Aboriginal children and young people within South Australia.
Email: CommissionerACYP@sa.gov.au
Phone: (08) 8226 3353
Website: www.cacyp.com.au
Health and Community Services Complaints Commissioner
Assess and resolve complaints about health and community services in South Australia
Email: info@hcscc.sa.gov.au
Phone: (08) 7117 9313 or 1800 232 007
The Office of the Guardian for Children and Young People
An independent, statutory office that promotes and advocates for the rights and best interests of children and young people in care in South Australia. If you are a child or young person under the guardianship of the Chief Executive, you can also contact the Guardian’s office.
Phone: 8226 8570 or 1800 275 664
Website: www.gcyp.sa.gov.au
Ombudsman South Australia
The Ombudsman is an independent officer who handles complaints about government.
Phone: 1800 182 150
Website: www.ombudsman.sa.gov.au
Reporting child abuse and neglect
If you are an adult and you want to report suspected child abuse or neglect, you need to call the Child Abuse Report Line (CARL) on 13 14 78.
Department for Child Protection
If you have a complaint with the Department of Child Protection follow the link below:
Making a complaint | Department for Child Protection
If you need support to make a complain we encourage you to contact the services above at this time.
Aboriginal Specific Mental Health Support
13 Yarn
The first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. They offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torress Strait Islander Crisis Supporter.
Hours: 24/7
Phone: 13 92 76
Email: ysns@vahs.org.au
Website: www.13yarn.org.au/
Domestic and Family Violence
Women’s Safety Services SA
This is a 24-hour statewide service for those who are experiencing, or at risk of, family and domestic violence.
Phone: 1800 800 098
Website: www.womenssafetyservices.com.au
1800 Respect
This is a 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Phone: 1800 737 732
Online chat: www.1800respect.org.au/
Daisy App: Daisy is an app developed by 1800RESPECT to connect people experiencing violence or abuse to services in their local area. Daisy can be downloaded for free from iTunes or Google Play.
Safe Steps
For women and children who are victims of family violence web chat support service Monday to Friday 9am until midnight
Phone: 1800 015 188
https://kidshelpline.com.au/
Mental Health
Disability
National Disability Abuse and Neglect Hotline
An Australia-wide telephone hotline for reporting abuse and neglect of people with disability.
Hours: 9am to 9pm weekdays and 10am to 4pm weekends and public holidays.
Phone: 1800 880 052
Email: hotline@workfocus.com
Website: www.jobaccess.gov.au/service-providers/making-complaint-and-reporting-abuse-and-neglect
Children and Young People
Australian Childhood Foundation
Counselling for children and young people affected by abuse.
Hours: 9am to 9pm weekdays and 10am to 4pm weekends and public holidays.
Phone: 1800 176 453
Email: support@childhood.org.au
Website: www.childhood.org.au
Kids Help Line
24/7 Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.
Phone: 1800 551 800
Online chat: https://kidshelpline.com.au/get-help/webchat-counselling
Email: counsellor@kidshelpline.com.au
Website: https://kidshelpline.com.au/
Men
Sexual Assault
Yarrow Place Rape and Sexual Assault Service
A 24-hour statewide Crisis Response Service (medical and counselling services for recent sexual assault) for anyone who has been sexually assaulted
Phone: (08) 8226 8777 or 1800 817 421 (24 hours toll free)
Website: www.sahealth.sa.gov.au
Legal Services
Child and Family Focus SA (CAFFSA) amplifies the voices of children, young people, and families involved in the family support and child protection sectors. We support and represent the not-for-profit organisations dedicated to protecting and nurturing children, young people, families and caregivers in our community.
Child and Family Focus SA
C/- 45 Wakefield St, Adelaide 5000
0473 617 782
‘Reconciliation’ Artwork by Kobe and Hamish Collins Commissioned by CAFFSA 2024.
Emergency Contacts
- Child Abuse Report Line (CARL) – 131 478
- DCP Central Complaints Unit – 1800 003 305
- Crisis Care – 13 16 11
- Office of the Guardian for Children and Young People – 1800 275 664
- Domestic Violence Crisis Line – 1800 800 098
- Mental Health Triage – 13 14 65
Our Committment
CAFFSA is committed to seeking and receiving formal and informal feedback (compliments, comments, and complaints) about its services, systems, practices, procedures, products and complaint handling.
You can submit your feedback HERE.
Our Policies
Need to understand more about these policies? Don’t hesitate to give us a call on 0473 617 782.
Child and Family Focus SA acknowledges the Traditional Custodians of the land on which we work, the Kaurna and pay our respects to Elders past, present and emerging. Sovereignty has never been ceded and this was and always will be Aboriginal land.
We appreciate and celebrate diversity in all its forms. We believe diversity of all kinds makes our teams, services, organisations and communities stronger and more effective.